Tech support
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How do I configure the proxy settings?
How do I configure the proxy settings? You can configure the proxy settings from the Tools menu -> Options ->
Connection, Tech support -
Why am I getting the message “The remote PC you are connecting to is not available”?
Why am I getting the message “The remote PC you are connecting to is not available”? The message “The remote
Tech support, Presales -
Why do I get “Remote control not allowed”?
Why do I get “Remote control not allowed”? The Remote control not allowed message indicates that the access to the
Connection, Tech support -
Why do I get “Unable to connect to the Gateway”?
Why do I get “Unable to connect to the Gateway”? The Unable to connect to the Gateway message indicates that
Tech support, Presales -
How do I send a CTRL + ALT + DEL command?
How do I send a CTRL + ALT + DEL command? To send a CTRL + ALT + DEL command,
Control, Tech support -
Why am I getting the notification “Screen cannot be captured at the moment?”
Why am I getting the notification “Screen cannot be captured at the moment?” Closing or minimizing the Windows Remote Desktop
Tech support, Presales -
Why am I not able to interact with Kaspersky?
Why am I not able to interact with Kaspersky? Kaspersky prevents remote access software from interacting with its user interface.
Control, Tech support -
Why am I not able to interact with UAC dialogs?
Why am I not able to interact with UAC dialogs? UAC is a powerful security feature of Windows but it
Tech support, Presales -
Can I use the copy & paste function between two PCs connected to Supremo?
Can I use the copy & paste function between two PCs connected to Supremo? You can copy and paste portions
Tech support, Presales -
How to use Supremo on Linux?
How to use Supremo on Linux? You can start a Supremo client on Ubuntu 21.10; to do so, you need
General, Tech support -
How to use Supremo on Linux?
You can start a Supremo client on Ubuntu 21.10; to do so, you need to open a terminal with administrative privileges by running the following commands:
General, Tech support -
Why am I experiencing problem with the activation?
Why am I experiencing problem with the activation? Supremo needs to access the domain license.nanosystems.it in order to validate the
General, Tech support -
Why did Supremo loose the static password?
Why did Supremo loose the static password? There was probably a corruption of the settings.dat file, located inside the path
General, Tech support -
Why do I get “Login forbidden” when I try to access the online address book?
Why do I get “Login forbidden” when I try to access the online address book? Maybe you’re trying to access
Tech support, Presales -
Why doesn’t Supremo start?
Why doesn’t Supremo start? If you double-click on the Supremo.exe executable and nothing happens, follow this procedure: create a shortcut
General, Tech support -
Does Supremo support remote print?
Does Supremo support remote print? Yes. For more information, click here.
Tech support, Presales -
Does Supremo support Wake-on-LAN (WOL)?
Does Supremo support Wake-on-LAN (WOL)? No. It will be introduced later in the future.
Tech support, Presales -
Does Supremo work with Terminal Server?
Does Supremo work with Terminal Server? Starting from version 3.4.0, SupRemo offers Terminal Server support. Discover more here
Tech support, Presales -
How do Supremo’s plans work?
How do Supremo plans work? A subscription to a Supremo plan is required for professional purposes and/or for a continuous
Tech support, Presales -
How many people can connect to a remote PC at the same time?
How many people can connect to a remote PC at the same time? Multiple users can connect to a remote
Tech support, Presales -
Is there a Supremo client for macOS? And the mobile apps?
Is there a Supremo client for macOS? And the mobile apps? Supremo is available for Windows, macOS, Linux (running with
Tech support, Presales -
What does simultaneous connection mean?
What does simultaneous connection mean? A remote connection indicates the connection between two PCs/servers that are located in different places.
Tech support, Presales -
Why does Supremo detect a professional and/or continuous use?
Why does Supremo detect a professional and/or continuous use? After the first 21 days of free trial, which doesn’t require
Tech support, Presales
Connection
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- General
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