How to Integrate Supremo with Acronis

Step 1: Supremo Console Setup

1. Log In to Supremo Console
   Begin by logging in to the Supremo Console with your account credentials. If you do not have an account, create one and log in at https://console.supremocontrol.com .
2. Access Integrations
   Once logged in, click on Integration (API) in the left-hand menu.
3. Create Acronis Access Token
   Select the Acronis tab and create a personal access token if one has not already been created. Copy this token as it will be needed for further steps.

Step 2: Acronis Console Setup

1. Log In to Acronis Console
   Open the Acronis Console and log in with your credentials.
2. Configure Supremo Integration
   Click on Integrations in the left-hand menu and search for the Supremo integration. Click on Configure.
3. Insert Access Token
   A popup will appear requesting the token. Paste the access token copied from the Supremo Console and click on Enable.
4. Customer Mapping
   Click on Customer Mapping to proceed to the next step.

Step 3: User Management in Supremo Console 

1. Return to Supremo Console
   Navigate back to the Supremo Console. The interface under the Acronis tab will now show an empty list of users.
2. Add Users
   Click on the Add User button. A popup will appear where you can add Acronis users. You can either add existing Supremo Console accounts or create new ones.
3. User Status
   The accounts added will now appear in the list, but will show the status as Not Mapped. This means they are not yet connected to an Acronis user.

Step 4: Customer Mapping in Acronis Console 

1. Return to Acronis Console
   Go back to the Acronis Console and refresh the page. Under Customer Mapping, the list of users will appear similar to the Supremo Console list.
2. Map Users
   Select each user and click on the Map to Existing Customer Tenant button. A popup will appear with a selection box containing all Acronis users.
3. User Mapping
   Select the corresponding Acronis user to match with the Supremo user and click on Map.
4. Verify Status
   After mapping, both the Supremo Console and Acronis Console interfaces will show the users with the updated status as Mapped.

Customer Environment Overview

In a typical setup, customers will have two primary machines involved in the integration:

• A management machine (Windows or Mac): This machine is used to control and manage the other devices remotely.
• A target machine (Windows or Mac): This machine is where the Acronis agent is already installed. This target machine is the one that needs to be remotely accessed and managed.

Step 1: Setting Up Supremo and Connecting Machines

1. Download and Install Supremo
   Ensure you have the latest version of Supremo installed on both your management machine and target machine. You can download it from here.
2. Log In on Management Machine
   On the management machine, run Supremo and log in with the Supremo Console account provided by your MSP.
3. Add Target Machine to Contacts
   Go to Contacts and add the target machine if it is not already available. Start a new control connection with the target machine to exchange updated data for future operations. This connection can be very quick, lasting only a few seconds.

Step 2: Mapping Machines in Supremo Console

1. Log In to Supremo Console
   Access the Supremo Console using the same account credentials as before.
2. Access Integrations
   Click on Integrations in the left-hand menu and select the Acronis tab.
3. Map Target Machine
   You will see a list of your machines available for mapping with Acronis. The target machine just added will appear with the status Not Mapped.
4. Start Mapping
   Click on the two arrows icon button next to the target machine to initiate the mapping process. The status of the machine will change to Mapped.
5. Map All Machines (Optional)
   Alternatively, you can click the Map All the Machines button to map all unmapped machines at once.

Step 3: Connecting via Acronis Console

1. Log In to Acronis Console
   On the management machine, access the Acronis Console and log in with your credentials.
2. Select Target Machine
   Navigate to the Devices list and select the target machine.
3. Connect Using Supremo
   On the right-hand menu, click on Integrated App Actions and then click on Connect with Supremo.
4. Confirm Supremo Connection
   Your browser will prompt you to proceed with the Supremo app. Accept, and a connection with the target machine will start immediately.