Presales

24 result/s

• 1. How do Supremo’s plans work?

  A subscription to a Supremo plan is required for professional purposes and/or for a continuous use. There are three plans...

  FAQ, Presales

• 2. What does simultaneous connection mean?

  A remote connection indicates the connection between two PCs/servers that are located in different places. Simultaneous connections therefore indicate connections...

  FAQ, Presales

• 3. How many licences should I purchase if I have multiple PCs/mobile devices to start connections from?

  You can activate an infinite number of fixed and mobile devices with a single licence by entering the activation code...

  FAQ, Presales

• 4. Can I try Supremo before buying it?

  Yes, the first 21 days of use are free even for professional and continuous use, and no registration or subscription...

  FAQ, Presales

• 5. Why does Supremo detect a professional and/or continuous use?

  After the first 21 days of free trial, which doesn’t require any registration or subscription, Supremo can be used free...

  FAQ, Presales

• 6. Can I extend the maximum simultaneous control sessions after purchasing a Supremo Business or Professional plan?

  Yes. It is possible to purchase Extra Connections from the Reserved Area at any time. Important: Extra Connections expire with...

  FAQ, Presales

• 7. How many people can connect to a remote PC at the same time?

  Multiple users can connect to a remote machine at the same time, and everyone can take control of it. However,...

  FAQ, Presales

• 8. Can I customize Supremo with the brand or logo of my firm or company?

  Yes. The function is free of charge for all Supremo subscribers. This page thoroughly and clearly illustrates the procedure. It...

  FAQ, Presales

• 9. What operating systems can I use Supremo with? Are there Apps for mobile devices as well?

  Supremo is available for Windows, macOS, iOS and Android. You can download all the clients from this page....

  FAQ, Presales

• 10. Can Supremo interact with UAC (User Account Control) screens?

  Yes. Also in the case, whereby a normal user (local, without administration rights) executes SupRemo on a remote machine. Consult...

  FAQ, Presales

• 11. Can I use Supremo free of charge for professional purposes and/or without time limits?

  No, you can’t. In order to control remote PCs/Servers for professional purposes and/or for a continuous use, it is necessary...

  FAQ, Presales

• 12.Does Supremo support two-factor authentication?

  Starting with version 4.10 Supremo supports two-factor authentication. An authentication app is required that supports time-based one-time passwords (OTP). For...

  FAQ, Presales

• 13. Where can I find a report of all incoming and outgoing connections for a device?

  With the Advanced Reports feature, available with Supremo Professional, you can monitor all incoming and outgoing connections of whoever you...

  FAQ, Presales

• 14. How can I monitor my activity and that of my collaborators/employees?

  With the Advanced Reports feature, available with Supremo Professional, you monitor both incoming and outgoing connections of whoever you want,...

  FAQ, Presales

• 15. Can I check who is using my licence?

  Of course, you can check in real time who is using your licence with the Supremo Professional plan. Just enter...

  FAQ, Presales

• 16. Can I distribute Supremo via GPO?

  Yes, you can deploy Supremo via Group Policy Object using the Automatic Installation feature of Supremo Professional. To learn how...

  FAQ, Presales

• 17. Can I install Supremo via mass deployment?

  Yes, thanks to the Automatic Installation feature available with Supremo Professional, it is possible to install Supremo massively via command...

  FAQ, Presales

• 18. Can I install Supremo via the command line?

  Yes, you can configure Supremo centrally and generate the command line to be used for the automatic installation of Supremo...

  FAQ, Presales

• 19. Can I distribute an already configured Supremo to my customers, e.g. with automatic updates activated?

  Yes, with Supremo Custom Pro you can configure a number of options centrally, including the request for confirmation to connect,...

  FAQ, Presales

• 20. Can I be notified if there are performance or security issues with the devices I administer?

  Yes, the Monitoring functionality included in RMM allows you to get error or warning notifications in case of problems with your...

  FAQ, Presales

• 21. Can I access a control panel to check the health status of the machines I administer?

  Yes, with Supremo Professional you always have a convenient Dashboard at your disposal that summarises the list of devices associated...

  FAQ, Presales

• 22. Can I remotely view a device’s information and monitor any critical performance or security issues?

  Yes, with RMM, available with Supremo Professional, you can remotely consult, at any time and in real time, all the...

  FAQ, Presales

• 23. Is it possible to receive support requests via Supremo and manage a Support Queue?

  Yes, the Support Queue is one of the features included in the Supremo Professional plan. Activate your team and distribute...

  FAQ, Presales

• 24.How many operators can I add to my Support Team?

  The number of operators you can add to your Support Team corresponds to the number of simultaneous connections available in...

  FAQ, Presales