Features

16 result/s

• 1. Why do I get “Login forbidden” when I try to access the online address book?

  Maybe you’re trying to access the address book with your Nanosystems account, the same used to purchase your Supremo plan...

  FAQ, Features

• 2. Is Supremo compatible with a Windows Server/Terminal Server?

  Starting from version 3.4.0, SupRemo offers Terminal Server support. Discover more here....

  FAQ, Features

• 3. Can I start multiple sessions with Supremo on Windows Server systems?

  Supremo can be used in multisession mode on Windows Server systems that allow you to manage two or more concurrent control sessions via...

  FAQ, Features

• 4. Can I use Supremo with Windows Remote Desktop?

  Yes, it is possible to use Supremo with the Windows Remote Desktop and interact with the Supremo interface via Remote...

  FAQ, Features

• 5. Is it possible to disable random password generation?

  Yes, via the menu Tools-Security-Random Password strength, by setting Disabled. For more information, click here....

  FAQ, Features

• 6. Does Supremo support remote printing?

  Yes. For more information, click here....

  FAQ, Features

• 7. Does Supremo support audio during a remote connection?

  No, it will be introduced shortly....

  FAQ, Features

• 8. Can I enable Supremo automatic updates?

  Yes, you can enable the automatic updates for your Supremo clients. If activated, when a new update will be released,...

  FAQ, Features

• 9. Can I start remote connections from the custom version of Supremo?

  No, the custom version of Supremo only allows you to receive remote connections from outside. It is in fact a...

  FAQ, Features

• 10. Why can’t I see in the Supremo Console the Reports of the connections I launched?

  The Reports feature allows you to consult the data of connections initiated to the contacts saved in your Address Book....

  FAQ, Features

• 11. What is the difference between Reports and Advanced Reports?

  Reports, available with any Supremo license, allow you to check information about remote connections made to contacts of your Address...

  FAQ, Features

• 12. How do I activate the features of the Supremo Professional plan?

  You need to enter your license activation code in the Supremo Console under the link Licences Management and then associate...

  FAQ, Features

• 13. Where can I check all the service requests handled by my team?

  You can find a complete list of the support requests handled by your team under the link Support Services –...

  FAQ, Features

• 14. I have already distributed several customised versions of Supremo to my customers: do I have to create them again in the Supremo Console or can I migrate them?

  You can migrate all your custom licenses from your Reserved Area to the Supremo Console, without having to create them...

  FAQ, Features

• 15. Where do I check the health status of my devices?

  In the Supremo Console under the link RMM – Monitoring you can view the health status of your devices. For...

  FAQ, Features

• 16. How do I remotely consult information on a specific device, such as: operating system, networks, software, hardware and system status?

  You have to associate the device to your Console account and activate the Device Management, available with Supremo Professional. This...

  FAQ, Features