Configuration

18 result/s

• Why am I getting the message “The remote PC you are connecting to is not available”?

  The message “The remote PC you are connecting to is not available” indicates that the remote PC (for smart working,...

  FAQ, Configuration

• Why do I get “Remote control not allowed”?

  The Remote control not allowed   message indicates that the access to the remote machine has been restricted to one or...

  FAQ, Configuration

• Why do I get “Unable to connect to the Gateway”?

  The Unable to connect to the Gateway  message indicates that Supremo cannot communicate with any of the gateways. This can...

  FAQ, Configuration

• What ports does Supremo use?

  If you want Supremo to work correctly, outgoing traffic must be allowed to FQDN *.nanosystems.com TCP 5938, 443 FQDN *.nanosystems.it...

  FAQ, Configuration

• How do I configure the proxy settings?

  You can configure the proxy settings from the Tools menu -> Options....

  FAQ, Configuration

• Why doesn’t Supremo start?

  If you double-click on the Supremo.exe executable and nothing happens, follow this procedure…discover more...

  FAQ, Configuration

• Why am I experiencing problem with the activation?

  Supremo needs to access the domain license.nanosystems.it in order to validate the activation. If it can’t access…discover more...

  FAQ, Configuration

• Why can I no longer use the static password?

  There was probably a corruption of the settings.dat file, located inside the path C:ProgramDataSupremoRemoteDesktop. We suggest to disable the option...

  FAQ, Configuration

• Is it possible to change Supremo options using a command line?

  Yes, you can change some Supremo options via command line. Read this guide for more details....

  FAQ, Configuration

• Why can’t I start the custom version of Supremo on my PC where I’m already using Supremo?

  To start the custom version on a computer where you are already using Supremo, you have to first disable the...

  FAQ, Configuration

• Why do I get the message that Supremo is already running in the Console session?

  If you are seeing this message, Supremo has previously been started via Windows Remote Desktop (RDP) and now Supremo and...

  FAQ, Configuration

• How do I start Supremo on macOS?

  You can download Supremo for macOS at this page. When starting Supremo for the first time on macOS 10.14 and...

  FAQ, Configuration

• Is it possible to authorise only specific users to connect to a remote PC?

  Yes, you can define a list of Supremo IDs authorised to connect remotely to a specific machine in Tools –...

  FAQ, Configuration

• How to activate the IT Security add-on from the Supremo Console?

  IT Security can be purchased as an add-on to a Professional plan and can be activated on the number of...

  FAQ, Configuration

• Why can’t my customers submit their support requests to me via Supremo?

  You need to provide your customers with the Pro version of Supremo Custom available under the link Remote Support –...

  FAQ, Configuration

• How can I obtain the ID of Supremo via API?

  It is possible to read the ID and version number of Supremo via Windows registry. At startup, Supremo writes in...

  FAQ, Configuration

• What’s the difference between the Secondary Password and the Random Password?

  The Random Password is automatically generated by Supremo and changes every time the software is restarted or reopened. This is...

  FAQ, Configuration

• Can Supremo run on cloned machines?

  Yes, Supremo can be used on operating systems created from a Windows or macOS image. Just follow the guidelines here....

  FAQ, Configuration